Shipping and returns
Shipping your package
Packages are shipped within the time indicated on the chosen product and after receipt of payment. They are shipped via La Poste and delivered with or without signature as well as by carrier against signature.
The deadline for receiving packages is 48 to 72 hours (working days) for France, 7 days for Switzerland and the European Union, and 20 days for overseas departments and territories.
We can ship internationally, consult us to receive the price of shipping costs.
Without our prior written consent, no return will be accepted.
All tailor-made products, that is to say personalized with a choice of colors specific to the customer's request, or with a marking of the customer's choice are made to order. These products are therefore neither refundable nor exchangeable *.
Any claim for defect must be notified to us in writing no later than 10 days after receipt of the goods. This return will be carried out carriage paid by the customer and within a maximum period of 8 days after acceptance of the return by us.
The return of a standard item will be carried out at the invoiced price less 15% and any repair costs.
* In accordance with the provisions of article L 121-20 of the Consumer Code which stipulates that withdrawal is in particular excluded (article 121-20.2 3rd paragraph) for contracts for the supply of goods clearly personalized or made to the consumer's specifications.